Fáilte Ireland has triggered a number of initiatives that will deliver almost €3million back to Irish tourism businesses. These include refunds of accommodation registration charges and trade show participation fees, as well as the abolition of a range of other promotional fees and charges for the remainder of 2020.

Maintaining the employer-employee relationship and the retention of staff are critical during this crisis and the purpose of the Government’s Temporary COVID-19 Wage Subsidy Scheme is to maintain this relationship. Fáilte Ireland would encourage as many employers as possible to avail of the scheme so when we come through this crisis, tourism businesses will be best placed to return to normality and recover as quickly as possible. Retaining current employees or re-hiring temporarily laid off employees on the scheme will not only help employers have their teams ready to go for recovery and enable staff to earn more during the period of shutdown, but importantly, it also avoids a redundancy situation developing and the associated pressures and complications this brings for both employer and employee.

Fáilte Ireland’s Director of Sector Development, Jenny De Saulles and her team have liaised directly with Revenue to get clarity on the questions raised by many of you in relation to the Temporary COVID-19 Wage Subsidy Scheme and  have now created a Temporary COVID-19 Wage Subsidy Scheme FAQ document providing the answers to these questions, which you can find in the Government Supports section of our support hub. 

Fáilte Ireland appreciate that as businesses are closed, there will be very little, if any work for many employees. With this in mind,Fáilte Ireland will be developing and publishing a range of employee training and engagement resources to help employers and employees make positive use of time during this difficult period. It is also very important that we look after our physical and mental wellbeing at this time. You will also find some new guidelines in the HR Risk section of Fáilte Irelands online support hub on how to engage with your employees during this time to support their wellbeing.

See for up to date information and support. If there is an area of support you think the tourism industry urgently needs, please don’t hesitate to contact the Business Supports team by email on or call our support desk on Lo Call 1800-242 473 (Mon–Fri 09:00–17:00).


Building on our existing suite of supports, we have created a range of additional tools in response to the need for expert guidance on HR and how to manage payments during the COVID-19 crisis. Watch our new webinar from Caroline McEnery, HR and Employment Law Expert at The HR Suite and read expert guides on managing HR, employment and how to access payments during COVID-19, as well as how to meet updated HR legal obligations following the new legislative benefits and requirements announced on 24th March 2020. The webinar includes guidance on the new Temporary COVID-19 Wage Subsidy Scheme and the COVID-19 Income Support Scheme. In this suite of supports, you can also find expert tips on staying connected with employees.


The new Brand & Reputation section of our online support hub offers guidance on essential B2B and B2C communications. The supports offer best practice guidelines on how to engage with customers across all channels (email, phone, web, mobile web and social media) during the COVID-19 crisis as well as guidelines on key messaging during these unprecedented times. The supports will also help businesses to protect sales, specifically safeguarding current bookings as deferrals and look at ways to drive long-term customer loyalty for when they return to business.


Fáilte Ireland has liaised directly with Revenue to get clarity on the questions raised by the tourism industry in relation to the Temporary COVID-19 Wage Subsidy Scheme. We are also regularly updating our Guide to Accessing Government Supports


To help tourism businesses navigate the rapidly evolving COVID-19 crisis, we are continually updating our FAQs to answer frequently asked questions on areas including Business and Financial support and practical tips for businesses.