Are you currently job seeking and wish to secure employment in a customer service environment?
The course is designed for anyone who wishes to learn more about customer service and communicating with customers on the telephone and face to face.
Sessions will include the following:
- Attributes necessary for success in customer service
- Impact of poor customer service on the customer, the company and the individual.
- Perceptions matter
- Creating the correct professional image.
- Telephone customer best practice
- Telephone and face to face communication
- Managing challenging and irate customers.
The course is highly interactive, fun and practical and covers all aspects of the most up to date Best Practice techniques
If we tell you – you forget, If we show you – you remember, If we involve you– you learn
For further information and to assess eligibility please contact Veronica Gubbins on 087/0915811, 022/46580 or by email at email@example.com
This initaitive is administered by Avondhu Blackwater Partnership Ltd., and is funded through the Social Inclusion Community Activation Programme 2018-2022. “The Social Inclusion and Community Activation Programme (SICAP) 2018-2022 is funded by the Irish Government through the Department of Rural and Community Development and co-funded by the European Social Fund under the Programme for Employability, Inclusion and Learning (PEIL) 2014-2020”
Tá an Clár Gníomhachtúcháin Pobail agus Cuimsiú Sóisialta (SICAP) 2018 – 2022 maoinithe ag rialtas na hÉireann trí an Roinn Forbartha Tuaithe agus Pobail agus arna chómhaoiniú ag Ciste Sóisialta na hEorpa faoi an Clár um Infhostaitheacht, Cuimsiú agus Foghlaim (PEIL) 2014-2020.