Bank of Ireland COVID 19 Service for Older and Vulnerable Customers


Bank of Ireland has a service designed to help customers self-isolating during the Covid-19 pandemic – including older customers and those in vulnerable situations – access cash for groceries, newspapers and other day-to-day expenses.

Customers can nominate another person to make in-branch cash withdrawals and lodgements on their behalf. The facility will have built-in safeguards such as limits on withdrawals and daily monitoring by Bank of Ireland’s dedicated Vulnerable Customer Unit.

Customers who wish to avail of this service are advised to complete the “CocooningSupport” form which is available on the Covid-19 Customer Hub on This hub is a new, one-stop online resource which includes all of Bank of Ireland’s Covid-19 supports for personal and business customers. The Cocooning Support Form is available here: